HomeSeptember 4, 2019 2020-05-20 20:56
Design with your Customer in mind
By understanding customers' pain points and needs, I teach and support businesses to create enjoyable and easy-to use products and services.
What I Offer
Value proposition discovery and product validation
Understanding users needs and behaviours through interviews, observation and surveys
Interactive prototypes, information architecture and testing
Coaching and support on UX processes and methodologies
Why Work with Me?
Years of Experience
UX Courses Taught
Countries Worked In
Industries I've Worked In
- Harry Rosen
- Canadian Tire
- BC Liquor
- Manitoba Harvest
- Coop Calgary
- Apple HR
- Swiss + Global
- Die Mobiliar
- Zuerich Tourism
- Sound Transit
- SBB (Swiss)
- Sequenched (Yoga)
- EA Games
- Zoetis Diagnostics
- Lung Learning
- New Hippo
- Pearson College
- HSLU (Lucerne Switzerland)
Mark HeardDirector of Customer Experience - Evanshunt
I know that when we bring Frauke in to a project that the end user of the solution will be in good hands. She knows the importance of research, strives to understand the end-to-end customer journey, and is an excellent designer. Whenever she’s on an Evans Hunt project she represents us so well, and our clients often ask for her by name.
Clark CohenVice President, Group Account Director
Frauke’s talents as a UX designer are unmatched! With her vast knowledge of UX best practices, strategic prowess, quick turnarounds and exceptional design skills, Frauke has been able to exceed our client’s expectations at every turn during the discovery phase of tactical development. She is proactive and collaborative, willing to roll her sleeves up and dive right into any CX challenge.
Terra CochraneHead of Digital - LUSH
In a world where “UX Designer” is on many a business card, there are few that have truly honed this craft. Frauke is a true UX talent, with deep experience in retail.