My Expertise

Identifying the design problems to align teams around the customer experience and design thinking before diving into solutions.

Uncovering business and customers’ needs, motivations, pain points and context of use to inform design solutions.

Creating digital solutions in forms of interactive prototypes for iterative testing sessions.

Sharing and teaching the UX mindset to you and your team to ensure an ongoing improvement.

My Process

Collaborate to uncover project goals.
Define the problems.
Set timelines, create and adjust.

Scope Definition
In an initial phone call we will discuss what you do, why you do it and whether we are a good fit.
I will outline my steps and walk you through my process and outcomes.
I start with a discovery phase to understand your goals and your customer needs better.
Problem Definition
Based on all data that has been collected, we will look at the big picture and prioritize the next steps.
I will create solutions in form of interactive prototypes based on the problem definition.
Testing and evaluating the solution will ensure that we get to the best outcome possible.

What you will get

What you will NOT get