design culture

User Journey Map & Action Plans

I was lucky enough to participate in one of Sara Wachter-Bottcher’s amazing content strategy workshops and found new inspiration. It got me particularly thinking about my current usage of user journey maps and the problems I encounter with them.

Journey maps are … Read More

Culture Building in Organizations

Lynne Waldera, working as an organizational consultant in SF, gave a great presentation about culture building in organizations, especially in organizations that want to improve the customer experience.

Her tipps are:

  1. Design principles: Define the values you want your … Read More